Template text. Have it reviewed by a lawyer before going live.
1. Scope
This policy covers all paid plans bought through this website.
2. How to request a refund
Email us with your reference number and the reason. We reply within 2 working days.
3. Unused access within 24 hours
If you haven't used your access, you get a full refund when you ask within 24 hours of payment.
4. After you've used your plan
- Monthly plans: refunds are pro-rata for the unused days, from the date we receive your request.
- Annual plans: refunds are pro-rata for the unused full months.
5. If it stops working
If your access stops working and we can't fix or replace it within 48 hours, you get a pro-rata refund for the remaining days.
6. What doesn't qualify
Change of mind after 24 hours of use, or access suspended because of misuse or sharing.
7. Processing time
Approved refunds go back to the original payment method within 5–7 working days.
8. Cancellation and renewal
Plans don't renew automatically, so there's nothing to cancel. Your plan simply ends on its expiry date unless you renew.